A clean and well organized web design can do wonders to a website. A visitor loves sites that have an easy to navigate menu and information. When the search engine throws up results and your site is listed on that page, but has a haphazard layout it is very likely that your visitor will visit your competitors site.
Your website is like a virtual identity that you have created for people who you do not meet personally every day or you have not met at all. These people visit your website to know about your company. They are your potential customers who would want to know about your products and may place an order with you.
These visitors reached your website because you were visible on the first page of Google Search. To reach this page on Google search you have not slept and dreamt of it and became that way when you got up. The site had to be optimized in the first place and all other search engine optimization (SEO) related work. SEO is a slow process when done organically and takes time to give results. However, once the site reaches the first page and stabilizes the rate of traffic and customers increase.
Sales through Internet have increased tremendously in the recent times and you are losing your share if you do not have a web presence. A website is your web address and online transactions can increase your sales. A website has more visibility these days than any other advertising campaign. A professional web design can create a huge customer base than you can by regular marketing.
Visitors no longer have to contact you through any traditional methods and can now use an email, web form, chat, blog.
It is often argued by traditional businesses that they are churning huge revenues even without a website. True they are. But they could raise their bar even more if you have a website by increasing the business even more. Think of the employment that can be generated with more business. You competitors too did not need a website but they went ahead and got one. They have been ahead of you ever since and this itself should appear enticing enough to opt for a website with a decent web design. Make a search friendly web design and be visible to the world.