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What can I do for my existing customers to create greater value for them?
Creating additional value builds customer loyalty. It is always important to have customer loyalty… especially during a recession.

2. Who can I refer to one of my existing customers or prospects?
See #1 above. Helping customers creates loyalty. It also induces reciprocity. If you help a customer, they will feel obliged to help you, perhaps with an additional order, perhaps with a referral or perhaps ...